Help by Category
What can we help you with?
Click on any category below to view all related questions and answers.
Registration & Account
Questions about creating a new account, updating information, verification, and account management.
Deposits & Payments
Everything you need to know about deposit methods, processing times, limits, and payment channels.
Withdrawals & Cashouts
Details on withdrawal methods, processing times, limits, and troubleshooting.
Bonuses & Promotions
Questions about the welcome bonus, daily cashback, reload bonus, and turnover requirements.
Games & Platform
Questions and answers about Live Casino, Sports Betting, fish games, and all other games.
Security & Privacy
Account security, password changes, 2FA, and personal data privacy.
General FAQ
Jilibo FAQ — Browse by Category
Select a category below and find the answer to your question.
Registration & Account
Deposit
Withdraw
Bonus
Games
Security
App
VIP
All you need to open a new jilibo account is an active mobile number and a strong password. You may also add an email address if you wish. The registration process takes less than 2 minutes to complete.
No. Under jilibo's policy, each person may only register one account. Attempting to open multiple accounts using the same mobile number, device, or IP address may result in all associated accounts being suspended.
KYC verification may be required for large withdrawal amounts. Typically, submitting a photo of your national ID or passport along with a selfie is all it takes to complete verification. This is done to protect the security of your account.
Yes, you can update your name, email, and mobile number from Profile Settings after logging in. However, for security purposes, some changes may require verification by the support team.
To close your account, please contact our support team. Make sure to withdraw your balance before the account is closed. As part of responsible gaming, a temporary self-exclusion option is also available.
You can deposit on jilibo via bKash, Nagad, Rocket, Upay, and bank transfer. All popular mobile banking services in Bangladesh are supported.
The minimum deposit on jilibo is just BDT 200. The maximum deposit depends on your chosen payment method. Visit the deposit page or contact support for more details.
Deposits via mobile banking (bKash, Nagad, etc.) are typically credited instantly (within 1–5 minutes). Bank transfers may take 1–3 business days.
If your funds have not arrived after 15 minutes, please contact our support team with a screenshot of the payment or your transaction ID. We will investigate and resolve the issue promptly.
jilibo does not charge any fees on deposits. However, your payment provider (such as bKash or your bank) may apply their own service charges in accordance with their own policies.
Withdrawal requests on jilibo are typically processed within 15 minutes to 24 hours. In most cases, funds reach your mobile banking account within just a few minutes.
The minimum withdrawal amount is BDT 500. The maximum withdrawal limit depends on your account's VIP level and your chosen payment method. VIP members are eligible for higher withdrawal amounts.
Withdrawals may be declined if bonus turnover requirements have not been met, account verification is incomplete, or there are discrepancies in your information. In each case, the support team will inform you of the reason.
Withdrawals are typically allowed 3 to 5 times per day. This limit may increase based on your VIP level. For more details, Withdrawal Page See details.
KYC is generally not required for small withdrawal amounts. However, national ID or passport verification will be needed for withdrawals above a certain limit. The process only takes a few minutes to complete.
New members on jilibo receive a welcome bonus based on their first deposit. The bonus amount and terms may change from time to time, so be sure to check the promotions page.
Turnover means you must place a specified amount in bets after receiving a bonus before you can withdraw. For example, if the bonus is BDT 100 with a 10x turnover requirement, you need to place a total of BDT 1000 in bets before withdrawing. Full terms are listed on each bonus page.
Every night, a set percentage of the previous day's net losses is credited to your account as cashback. The cashback rate depends on your VIP level — the higher your level, the more cashback you receive.
Generally, only one bonus can be active at a time. However, cashback and certain special offers may be enjoyed simultaneously. Full terms and conditions are available on each bonus's page.
Yes, every bonus has a set expiry period. If the turnover requirements are not met before the bonus expires, it will be forfeited. We recommend using your bonus as soon as possible after claiming it.
jilibo offers Live Casino (Baccarat, Roulette, Blackjack), Sports Betting (including cricket and football), fish games, slots, and much more. New games are added regularly.
Some games can be viewed in demo mode without logging in. However, to play for real money, claim bonuses, or withdraw winnings, you must be logged in to your jilibo account.
jilibo's Live Casino lets you play in real time with professional dealers. The service is designed with Bangladeshi players in mind, offering support in familiar languages.
You can bet on all major international and local tournaments, including cricket, football, tennis, kabaddi, and badminton. Live match betting is also available on jilibo.
Yes, you can wager real money and win in jilibo's fish games. Any winnings are added directly to your account balance and can be withdrawn at any time.
Yes. jilibo protects your account and transactions with SSL encryption, two-factor authentication (2FA), and 24/7 fraud monitoring. Millions of Bangladeshi players trust and use jilibo every day.
Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The entire process takes under 2 minutes.
Log in to your account and go to Profile Settings > Security > Two-Factor Authentication. Verify your mobile number with an OTP and 2FA will be activated. Keeping this enabled significantly improves your account security.
If a login is detected from an unrecognized device, jilibo will send you an SMS notification. Change your password immediately and notify our support team. We will investigate and take the necessary action.
jilibo does not sell or share your personal information with third parties. Your data is only used where required for payment processing or legal compliance. For more details, please visit our Privacy Policy Read more.
The jilibo app is available on our official App Page Download from the official source. Separate versions are available for Android and iOS devices. Only download from official sources.
You need to enable "Install from unknown sources" on Android. Go to Settings > Security > Allow installation from unknown sources. If you still have trouble, contact our support team.
Yes, the jilibo app gives you full access to all the same games, deposits, withdrawals, bonuses, and live support as the website. On top of that, the app also offers fingerprint login and instant push notifications.
When a new update is available, you will receive a notification directly within the app and can update from there. Alternatively, App Page Download and install the latest version from the official source.
Once you open a jilibo account and start playing regularly, VIP points are accumulated automatically. Based on your points, you can progress through tiers from Bronze all the way up to Diamond.
VIP members enjoy higher cashback rates, faster withdrawals, increased withdrawal limits, a dedicated account manager, and access to exclusive tournaments. For more details, VIP Page See details.
VIP levels may be reviewed if your account is inactive for an extended period or if the required wagering target is not met. However, jilibo helps active players maintain their status through various retention offers.
Accumulated VIP points can be redeemed for bonus credits, free bets, or special rewards. For details on how to redeem points and the applicable rates, please see on the VIP page Available.
Tips: If none of the sections above answer your question, use the support options in the sidebar below.
Contact Support
Live Chat
For 24/7 instant assistance, use the Live Chat on the app or website.
Email Support
Response Time
Live Chat: instant. Email: within 24 hours.
Useful Links
Register Login Withdrawal Methods VIP Benefits Responsible Gaming Terms and Conditions Privacy Policy App DownloadOur Responsible Gaming Commitment
Jilibo believes in responsible gaming. Tools like self-exclusion, deposit limits, and cooling-off periods are available to help you stay in control of your gaming.
Why choose jilibo?
- Instant Deposits & Fast Withdrawals
- 24/7 Support in Bangla
- SSL Secured Transactions
- bKash, Nagad, and all major mobile banking services
- Millions of Satisfied Players Across Bangladesh
- VIP Program & Exclusive Bonuses
Get Started Now
Join jilibo and enjoy the best gaming experience
Registration takes just 2 minutes. Claim your welcome bonus, make instant deposits via bKash or Nagad, and enjoy the thrill of Live Casino, Sports Betting, and fish games.
For players aged 18 and above only. Please play responsibly. Details