The 6 Core Pillars of Responsible Gaming
Every tool and policy at jilibo is built with one purpose in mind — your protection.
Bet Limit Settings
Set your own daily, weekly, or monthly betting limit. Once a limit is in place, the system will automatically enforce it.
Time Management
Decide in advance how long you want to play in one session. When the time is up, jilibo will prompt you to take a break and can end the session if needed.
Deposit Limit
Set a deposit limit to avoid spending beyond your budget. This limit takes effect immediately.
Break & Cool-Down
Set your own break period — anywhere from 24 hours to 6 weeks. During this time, access to your account will be temporarily suspended.
Self-Exclusion Feature
If you feel your gaming is getting out of control, activate self-exclusion. Your account can be fully suspended for anywhere between 6 months and 5 years.
Expert Support
Our trained support team is always ready to help. Whether your issue is big or small, we're here to guide you in the right direction.
1 What Responsible Gaming Actually Means
Many people assume responsible gaming means playing less or not at all. That is not what it means. Responsible gaming is about enjoying play as entertainment — within your own means, time, and budget. At jilibo, our approach to responsible gaming rests on three core principles: awareness, control, and support.
Awareness means knowing how much time and money you are spending on gaming. Control means keeping that spending within your own plan. And support means knowing where to turn when you feel you can no longer manage on your own. jilibo is active on all three of these levels for you.
Gaming is a legitimate form of entertainment — just like going to the cinema or dining out. The difference is that money is directly involved, which raises the risk of harm if you are not careful. That is why jilibo wants you to build healthy habits from the very start.
Key Point: Responsible gaming is not about playing less — it is about playing smarter.
2 Why Responsible Gaming Is So Important
Online gaming is growing rapidly in Bangladesh, with millions of people spending time on various platforms every day. A small portion of them — roughly 1-3% of players worldwide, according to global statistics — may face the risk of gaming addiction at some point. This is preventable, provided the right steps are taken at the right time.
Gaming addiction does not only cause financial harm — it affects family relationships, mental health, and professional life. That is why jilibo believes educating every player on this issue is not just a business responsibility, but an ethical one.
As a licensed platform held to international standards, jilibo strictly upholds responsible gaming policies. As part of this commitment, our system automatically alerts users when suspicious gaming patterns are detected.
Keep in mind: gaming does not guarantee income. Only wager money set aside for entertainment.
3 How to Use jilibo's Safety Tools
Several responsible gaming tools are available directly through your account settings on jilibo. Full details on each tool are outlined below:
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing your limit takes effect immediately, but increasing it requires a 72-hour waiting period.
Loss Limit
Set the maximum amount in BDT you are willing to lose within a given period. Once this limit is reached, jilibo will automatically prevent any further bets from being placed.
Session Time Limit
Set a maximum play duration per session. When the time expires, you will see a logout prompt and can choose to take a break.
Reality Check
Pop-up messages will appear at set intervals to inform you how long you have been playing and how much you have won or lost.
Cooling-Off Period
Take a temporary break lasting anywhere from 24 hours to 6 weeks. You will not be able to log in to your account during this period.
Self-Exclusion
Activate a permanent self-exclusion lasting from 6 months to 5 years. During this time, there will be no way to access your account and all bonus offers will be paused.
These tools can be activated at any time through your account settings. Our support team is always on hand to help.
4 Signs of Problematic Gaming
People often do not realise when their gaming habits are becoming a problem. Read through the list below carefully. If you identify with three or more of these signs, consider reaching out for support.
Financial Signals
- Chasing losses with bigger bets
- Using money set aside for essential expenses to fund gaming
- Borrowing money or taking funds without permission to fund gaming
- Feeling angry or frustrated after a loss
Behavioural Signals
- Hiding gaming activity from family or friends
- Being unable to stop playing
- Skipping work, studies, or sleep to play
- Feeling restless or anxious when unable to play
Noticing these signs is not something to panic about. Many people find themselves in this situation and recover with the right support. The most important step is acknowledging it early and asking for help.
You are not alone. jilibo's support team and professional counsellors are ready to help.
5 Self-Assessment
Answer the following questions honestly with yourself. This is not a medical assessment, but it can help you reflect on your gaming habits.
Self-Assessment Questionnaire
Do you often spend more time or money on gaming than you originally planned?
Have you tried to stop gaming and found yourself unable to?
Do you feel restless, irritable, or anxious when you cannot play?
Has gaming been cutting into time with work, family, or friends?
Do you return to gaming to try to recover money you've lost?
Do you hide the extent of your gaming from family or people close to you?
Do you see gaming as a way to ease financial pressure?
If you answered "Yes" to three or more of the questions above, please contact jilibo support or activate the self-exclusion tool. Don't hesitate to seek professional advice.
6 What Parents and Guardians Should Do
Jilibo strictly prohibits use by anyone under 18. That said, parents and guardians should stay informed and vigilant. Following the steps below can help keep children and teenagers protected:
- Always keep your account details and payment information private.
- On shared devices, disable browser history saving and password storage.
- Use parental control software on devices accessible to children.
- Have an open conversation with your child about the difference between online gaming and gambling.
- If you have any concerns, let jilibo support know — we'll take action promptly.
- Do not allow minors to access or use your account.
- Do not write your login credentials in a shared notebook or on paper.
Opening or using an account on behalf of a minor is a direct violation of jilibo's terms and may result in permanent account closure.
7 How to Get Support
Jilibo is always here to help with any responsible gaming concerns. Our support team is specially trained and will listen to your situation with complete confidentiality.
Live Chat
Chat directly with our team via the Live Chat option on the site. Available 24/7.
Email Support
Email us at [email protected]. You can typically expect a detailed response within 24 hours.
Account Settings
Log in and activate any protection tool directly from your account settings.
FAQ Page
For answers to common questions FAQ Page See — get quick answers.
All communications are completely confidential. Your information will never be shared with any third party.
8 Frequently Asked Questions (FAQ)
Keep the Fun, Keep the Control
Responsible gaming at jilibo is more than a policy — it is our commitment. Join today and enjoy a safe, enjoyable gaming experience.