Jilibo's Terms and Conditions

1 General Information

These terms and conditions apply to the use of the jilibo website (https://jilibo.co) and its associated mobile applications. jilibo is an internationally licensed online gaming platform serving players in Bangladesh and other countries.

By creating an account or using the jilibo platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree with any part of these terms, please refrain from using the platform.

2 Account Register

To open an account with jilibo, you must provide accurate and complete information. Each individual may hold only one account. Creating multiple accounts is strictly prohibited and may result in account termination.

• During registration, you must provide your real name, correct date of birth, and valid contact details.
• Keeping your account password confidential is entirely your responsibility.
• You are solely responsible for all activity that takes place on your account.
• Accounts may not be transferred or rented to another person.
• Any suspicious activity must be reported to jilibo support immediately.

3 Age Verification & KYC

Jilibo is a responsible platform. We strictly ensure that only individuals aged 18 and above may use our services. Use of this platform by minors is strictly prohibited.

As part of the KYC (Know Your Customer) process, you may be asked to submit identity verification documents at any time. These may include:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

Withdrawals may be put on hold if KYC is not completed. Document verification can take up to 48 hours.

4 Deposits & Payments

To make a deposit on jilibo, you must use a payment account registered in your own name. Deposits from payment accounts registered to third parties are not accepted.

• Minimum deposit amounts may vary depending on the selected payment method.
• All deposits are processed in Bangladeshi Taka (BDT).
• Deposits are usually credited instantly. If there is a delay, please contact support.
• Jilibo does not charge any deposit fees, though your payment provider may apply their own charges.
• All transactions are monitored in compliance with anti-money laundering policies.

5 Bonuses & Promotions

Jilibo offers welcome bonuses, reload bonuses, cashback, and other promotional offers from time to time. Each bonus comes with specific terms and conditions that must be met.

• To withdraw after claiming a bonus, you must first meet the applicable wagering requirements.
• Each bonus is applicable once per account only.
• Claiming multiple bonuses from the same household or IP address is prohibited.
• Bonus offers are valid for a limited time only.
• Jilibo reserves the right to modify or cancel any bonus offer at any time.
• Maximum withdrawal limits may apply to winnings earned using bonus funds.

6 Withdrawal Policy

Withdrawals on jilibo are fast and straightforward. For accounts with completed KYC, withdrawals are typically processed within 5–15 minutes.

• Withdrawals can only be made using the same method used for the deposit.
• Minimum and maximum withdrawal limits vary by payment method.
• Daily and monthly withdrawal limits may apply.
• Deposits cannot be withdrawn directly without being used at least once.
• Withdrawal requests may be held for review in cases involving suspicious transactions.

For detailed withdrawal information, visit our Withdrawal Page View.

7 Prohibited Activities

The following activities are strictly prohibited in order to maintain the integrity and security of jilibo:

• Creating or operating multiple accounts.
• Using bots, automated software, or artificial intelligence to play games.
• Exploiting vulnerabilities in the platform's systems or games.
• Attempting to collude with other players to manipulate outcomes.
• Using stolen or illegally obtained funds.
• Operating an account using a false identity or fraudulent documents.
• Filing a chargeback or payment dispute against jilibo.

8 Account Closure & Suspension

Jilibo reserves the right to temporarily suspend or permanently close any account at any time, for any reason, without prior notice. Common reasons an account may be closed include:

• Violation of terms and conditions.
• Failing to submit KYC documents or providing false documentation.
• Suspicion of illegal activity.
• Violation of applicable laws or regulatory directives.

You may also close your account at any time by contacting our support team. You will be given the opportunity to withdraw any valid balance before closure, provided no terms have been violated.

9 Privacy & Data Protection

Jilibo takes the protection of your personal data seriously. We use advanced SSL encryption and security technology. Your information is never sold to third parties.

For details on how we collect, store, and use your data, please see our Privacy Policy Read.

10 Responsible Gaming

Jilibo believes in responsible gaming. We want every member to play for entertainment, not fall into addiction. To support this, we offer the following:

• Option to set a deposit limit.
• Self-exclusion option (temporary account break for a set period).
• Reality check notifications.
• Referral services for professional assistance.

To learn more, visit our Responsible Gaming Visit the page.

11 Right to Amend Terms & Conditions

Jilibo reserves the right to modify these terms and conditions, in part or in full, at any time. The updated version will be published on the website and the "Last Updated" date will be revised accordingly.

Continued use of the platform after any changes have been made will be considered as your acceptance of the updated terms. We recommend checking this page regularly.

12 Contact & Support

If you have any questions or concerns about these terms and conditions, please contact our support team. Our Bengali-speaking support team is available 24 hours a day, 7 days a week.

• Live Chat: Click the chat icon at the bottom right corner of the platform.
• Email: [email protected]
• For general enquiries, visit our FAQ Page View.