Encryption Protection
Every transaction and piece of personal data is fully secured with 256-bit SSL encryption.
Never Sold to Third Parties
Your data is never sold. It is used solely to improve our services.
Your Control
You always have the right to view, correct, and delete your personal information.
Cookie Transparency
Full details are provided on which cookies are used and why.
International Standards
Jilibo operates in accordance with international data protection standards.
Easy Contact
For any data-related queries, our support team is ready to assist you directly.
1 Introduction & Applicability
Welcome to jilibo.co. This Privacy Policy explains how we collect, store, and use your personal information. By using jilibo, you are considered to have agreed to this Privacy Policy.
This policy applies to jilibo's website, mobile app, and all related services. It has been prepared with Bangladeshi users in mind; however, the English version shall prevail in the event of any legal dispute.
We believe transparency is the foundation of trust. That is why jilibo's Privacy Policy is written in plain language — so you can clearly understand what we do and do not do with your data.
This Privacy Policy was last updated in January 2026. Any changes will be published on the website with a revised date.
2 What Data We Collect
Jilibo collects information in several ways. The table below details what types of data are collected and why:
| Data Type | Example | Methods of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration and the KYC process |
| Contact Information | Mobile number, email, address | At the time of registration |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Timing |
| Technical Information | IP address, device type, browser | Automatically |
| Usage Information | Game history, session duration, preferred games | While using the platform |
| Communication History | Support chat messages, complaints | When you contact support |
In addition to information you provide directly, some data is collected automatically — such as through cookies, log files, and web beacons. This is primarily used to improve site performance and functionality.
If you submit another person's information to jilibo, please ensure you have their consent.
3 Purpose of Data Use
Jilibo uses your information only for specific, legitimate purposes. We never use data beyond what is necessary. The primary purposes are:
- Account Management: To create, verify, and manage your account.
- Transaction Processing: For managing deposits, withdrawals, and bonuses.
- Identity Verification (KYC): To verify identity in compliance with international AML standards.
- Customer Support: To resolve your questions and complaints.
- Personalized Experience: To suggest offers and games tailored to your preferences.
- Security: To prevent fraud and unauthorized access.
- Legal Obligations: To comply with applicable laws and regulatory requirements.
- Site Improvement: To analyze usage patterns and further improve the platform.
If you would like us to stop using your data for a specific purpose, please contact our support team. Note that some data processing may not be possible to stop due to legal obligations.
jilibo never sells or rents your information to third parties for marketing purposes.
4 Data Storage & Protection
Jilibo uses industry-standard security technology to protect your data. Our servers are housed in secure data centers accessible only to authorized personnel.
- For all data transmissions 256-bit TLS/SSL Encryption Is used.
- Stored data is protected with AES-256 encryption.
- Passwords are never stored in plain text — only in hashed form.
- Regular security audits and penetration tests are conducted.
- Alerts are automatically triggered when suspicious login attempts or unusual account activity are detected.
- Staff access to data is restricted on a need-to-know basis.
How long data is retained depends on the type of information and applicable legal requirements. In general, certain data is kept for up to 5 years after account closure for legal compliance, after which it is securely deleted.
In the event of a data breach, we will notify affected users within 72 hours.
5 Data Sharing Policy
Jilibo does not share your information with third parties — with a few limited, specific exceptions. Those exceptions are listed transparently below:
- Payment Provider: Payment gateways such as bKash, Nagad, Rocket, and others receive the necessary information to process transactions.
- Regulatory Authority: We are required to provide certain information when requested by law or licensing authorities.
- Game Software Providers: Limited technical data may be shared for game operation purposes.
- Fraud Prevention Organizations: To detect money laundering and fraud.
- Legal Orders: In response to valid requests from courts or law enforcement agencies.
In each of the above cases, only the minimum necessary information is shared. All service providers working with us are required to comply with our privacy standards.
6 Cookies & Tracking Technologies
Jilibo uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at end of session |
| Functional Cookies | Language preferences, layout settings | 30 days |
| Analytics Cookies | Site Usage Statistics | 1 year |
| Performance Cookies | Loading Speed Monitoring | 6 months |
You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working.
7 Your Rights
You always retain the following rights regarding your data at jilibo. Contact our support team to exercise any of these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data, subject to specific conditions being met.
Right to Object
You may object to the processing of your data for specific purposes.
Data Portability
You have the right to receive your data in a machine-readable format.
Right to Restrict Processing
You may request that data processing be temporarily restricted under certain circumstances.
We respond to rights requests within a maximum of 30 days of receipt. Complex cases may require an additional 60 days.
8 Children's Privacy
Jilibo is strictly for users aged 18 and above. We do not knowingly collect information from minors.
If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
If parents believe their child's information is held by jilibo, please contact us at [email protected].
9 Privacy Policy Updates
Jilibo may update this Privacy Policy at any time as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- Significant changes will be communicated via your registered email or mobile number.
- Continued use of the platform after any changes indicates acceptance of the updated policy.
- The support team can provide previous versions of this policy upon request.
We recommend checking this page regularly, especially if you are an active jilibo user.
10 Contact
For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us. Our data protection team takes every message seriously.
Response Time
Responses are typically provided within 24–48 hours.
Live Chat
Chat with us directly via the site's live chat support.
General Inquiries
For General Questions FAQ Page View.
If a privacy concern remains unresolved, you may file a complaint with the relevant regulatory authority.
Your Data, Your Control
Your privacy at jilibo is our highest priority. Play safe, play happy.
KYC Verification
Verify your identity to keep your account secure.
Notifications
Receive important updates directly.
Secure Transactions
Every transaction is fully secured.
Play Safe, Play with Confidence
Your privacy is fully protected at jilibo. Join today and enjoy the best gaming experience.